Residents of Burnaby apartments watch as thieves steal mailboxes

But the resident is furious that the strata council is not yet releasing photos of the thieves over ‘privacy’ concerns.

A resident of a Burnaby condo building says he feels helpless after his building was hit by thieves who ransacked their mailboxes.

Bernie (the NOW protects his last name because he is the victim of a crime) lives in a condominium building in the Highgate neighborhood that is part of Edmonds.

In late March, early on a Monday morning, two thieves broke the entry box to his building and within seconds opened the front door and headed for the mail area, he said.

There he forced open blocks of mailboxes and emptied all the contents into a red food courier bag and took any Amazon packages in the lobby that had not yet been collected.

And it was all filmed, which left Bernie feeling helpless after seeing the recording.

What he saw was unsettling because it was in his house and the thieves had probably watched the building beforehand.

“They took their time, while our cameras recorded them unmasked, balaclavas up and faces very visible, so we were able to give the police the video of their investigation, which may or may not happen,” he said. .

Bernie also feels frustrated because his strata won’t post copies of the thieves’ images to distribute to locals.

“These guys should be easy to find considering we have such good footage,” Bernie said. “I have asked our council to provide the residents of the building with footage of these two individuals, given that they had obviously been monitoring the comings and goings of residents in our building to determine to arrive at 5 a.m. morning on a Monday morning so they are not likely to encounter locals. Maybe some locals have seen them and even know them, who knows if you don’t ask. I was told that we cannot release images of their faces to residents in order to protect the privacy of criminals. What?”

Mail theft is a common problem in Metro Vancouver with the proliferation of high-rise buildings, even those with security systems.

Burnaby RCMP have urged residents to take steps to deter mail thieves, who may use information in stolen mail to commit other crimes like fraud and identity theft.


  • Check your mail daily. This will leave thieves working at night empty-handed.
  • Have your mail held or redirected during long absences, or ask a trusted neighbor to pick it up
  • Don’t let anyone in through the door you don’t recognize as a resident
  • If you move, file a change of address with Canada Post as soon as possible
  • Immediately report suspicious activity to the police
  • If you are the victim of mail theft, consider contacting a Canadian credit bureau to place a fraud alert on your credit file.

“It’s unsettling to watch it on video and see how indifferent these two seemed to the cameras,” Bernie said.

Follow Chris Campbell on Twitter @shinebox44.

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